Technical account manager: one point of contact, many benefits

The additional “Technical Account Manager” service costs you 17,500€ per year plus expenses. Billing is done by the hour for the first hour and then by the minute. The effort is calculated against your service budget (the known discount scales apply). The price is per three defined contacts in your company. The additional option “Response times (8/16)” is included.

All Q.wiki Enterprise customers can book a TAM as long as free resources are available.

We recommend the additional service of a TAM in the following two cases:

• Your IT infrastructure is very complex: The more complex the IT infrastructure, the more complicated it becomes to connect Q.wiki to interfaces such as browsers, AD servers, proxies or load balancers. Our TAMs offer your internal IT department valuable support here.
• You want to use Q.wiki at several locations (corporate package): Especially when gradually expanding your system to include additional locations, there are always technical challenges. The TAM solves this quickly and effectively.

If your personal TAM is absent, a representative will be available to answer any urgent concerns you may have. For less urgent inquiries, we recommend waiting for your personal contact person to return: they already know your system and can therefore process your inquiries faster than their representative.

The collaboration between you and your TAM is very intensive, as it is designed for maximum transfer of knowledge. That is why the number of contacts in your company is limited to three. If you want to define more contact persons, you can book the additional TAM service multiple times.

Your TAM ensures that you can use the full configuration options of Q.wiki for yourself. Individualizations beyond that — i.e. changes to the source code — are also not possible with a TAM.

Together with your personal contact, you can define new requirements for Q.wiki and thus contribute to the continuous improvement of the software — your feedback is very valuable to us! However, please understand that we cannot give priority to your individual development wishes. Whether and when your wishes are implemented depends on many different factors and is the responsibility of the product managers.