Reliable service for your Q.wiki

Homepage

>

Customer Service

Service

Let us take care of your Q.wiki!

With our reliable service, we will help you make optimal use of Q.wiki in your company at any time — quickly, competently and practically.
‍
You can reach us from Monday to Friday between 09:00 - 17:00
_{(excluding national and public holidays in NRW)}

drei Servicemitarbeiter lachen in die Kamera

Personalized customer service

Discover the individual services and solutions of our free customer service.

Customer Service information

Schedule an update

Schedule a free update and use the latest features of Q.wiki!

Information about the update

Off to the Q.wiki cloud

Discover the 5 benefits of Q.wiki Now! and how to easily upgrade your system.

Cloud migration information

Blick ins Servicebüro, Servicemitarbeiter

Personal and free customer service

All customers

9 out of 10 points Is the average customer satisfaction in service.

You wait a maximum of 2 minutes for the next freelancer.

If all employees are talking, we will automatically receive a notification and get back to you as soon as possible.

We will either solve your problems directly over the phone or incorporate them into our ticket system.

Telephone +49 241 997531 60

Q.wiki Now!

Q.wiki Now! customers

Help widget at the bottom left of your Q.wiki Now

Your e-request is entered into our ticket system according to the first in—first out principle.

You will be automatically notified of every edit.

We will get back to you as soon as possible with an answer.

Explore Help Center

Kunden von Q.wiki Now sitzen an einem Tisch und besprechen etwas

Q.wiki Enterprise

Q.wiki Enterprise customers

Your email is entered into our ticket system according to the first in—first out principle.

You will be automatically notified of every edit.

We will get back to you as soon as possible with an answer.

service@modell-aachen.de

Enterprise customers

Our flexible service for your individual requirements

For our Q.wiki Enterprise customers, we offer a tailor-made service package that is tailored exactly to your needs (plus additional charge).

Individual response times

Response time 8/16

Critical Issue: 8h

Major Issue: 16h**

Response time 2/8

Critical Issue: 2h

Major Issue: 8h**

_{** the exact definitions of critical and major issues are part of our}_{Terms and conditions.}

Book response time now

Personal Technical Account Manager (TAM)

Personal contact and individual service

Fast response times and needs-oriented service processes

Organization and implementation of technical training

Learn more about TAM

FAQ

Do you have any questions about our service?

You can find the most important answers in our FAQ:

I have a particularly urgent question. Can I prioritize them?

Um gleiche Bedingungen für all unsere Kunden zu schaffen, arbeitet unser Service nach dem FIFO-Prinzip: Anfragen bearbeiten wir in der Reihenfolge, in der sie bei uns eingehen. Eine Priorisierung von Anfragen ist nur über das Zubuchen von Reaktionszeiten und für die dabei definierten Fälle möglich – bitte habe Verständnis dafür.

Ich habe eine gute Idee für Q.wiki. An wen kann ich mich damit wenden?

Deine Ideen und Entwicklungswünsche für Q.wiki sind bei uns herzlich willkommen! Sende diese gerne an feedback@modell-aachen.de und beschreibe uns dein gewünschtes Feature. Je detaillierter du dabei vorgehest, desto einfacher kann unser Produktmanagement dein Anliegen verstehen und bewerten.

I found a bug in Q.wiki. How can I correct the error free of charge?

Schreibe uns einfach ein Ticket über das Help Widget in deinem Q.wiki.

How long does it take to fix bugs?

How long it takes to fix bugs depends on many different factors. Therefore, please understand that our service cannot provide you with any detailed information about this. The operator will let you know which errors have been fixed during the next update.

Ready to take the next step?