The complaint process is a central element of every QM system: More than 80% of middle management spend more than 30 minutes in complaints and complaint management meetings (McKinsey & Company, RWTH Aachen University, WZL: 2018). Despite its great importance, it is often carried out with simple on-board tools such as Word or Excel forms. Yet there is hardly a business process in which more departments are involved — the risk of interface losses and errors is correspondingly high. However, many companies are afraid to introduce a supporting CAQ system: The costs are too high, the gap between the theoretical processes in the CAQ system and current business practice is too large, and adjustment is too complex. As an alternative to the expensive CAQ system, we have a lightweight module for professional complaint management developed.
The complaints module in Q.wiki linked The thoughts of a 4D or 8D reports with professional control from complaints. The complaint process includes both standardized process-like and flexible project-like components: The process-like elements can be easily controlled via forms and workflows, while the project-type activities can be controlled cleanly with embedded task management. From simple complaints to complex problems, from individual measures to comprehensive management — the complaint module makes both possible. Modeling, execution as well as task management. The complaint process takes place in just one tool.
Overviews include all information from a 4D or 8D report. For full transparency, the overview of all complaints can be filtered according to any factors, such as the volume of damage. The current status of a complaint is always clearly visible.
Tasks can be created directly in the system and be controlled fully traceable — all addressees see their tasks on their personal page. Information flows are automatically controlled and kick-start all people involved — that goes far beyond an 8D report. All relevant documents can be attached to the process.
Every employee can record complaints in Q.wiki and view them centrally at any time. Sensitive data and even individual blocks are protected by individual access rights.
Continuously improve processes and create real added value in everyday working life.
Implement all relevant standard requirements digitally and easily — regardless of whether ISO 9001, ISO 14001, etc.
Here you can find all the modules we offer. Just click through.
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