Let's be honest: In most companies, management system documentation is used exclusively to pass audits — for example in accordance with ISO 9001 or IATF 16949. However, such a system is largely useless for individual employees in everyday work. This is because the centrally maintained process descriptions, process and work instructions are too far removed from reality, the information is often outdated and too superficial. The solution: a management system based on wiki technology that lives up to its name.
Simply put, a wiki is a website whose visitors the content both read and edit Can. In a wiki-based management system, all employees therefore collect their knowledge and continuously supplement it with new experience. That goes directly via the web browser — just as we know it from the Wikipedia web encyclopedia.
Suitable Business wikis are characterized by
There is valuable knowledge in the minds of your employees. With a wiki-based management system, you can use it for the entire company! Because knowledge providers create process descriptions, work instructions, etc. independently and optimize content collaboratively.
The fact that every team member can (and should) make changes to the wiki naturally also involves risks. Is the new information also reliable? A freely configurable approval workflow ensures the correctness of content and form.
One of the big advantages of wikis: All new decisions and experiences can be added quickly and easily via the web browser. Like the collaborative approach, this results in a particularly easy to maintain management system, as the documentation is spread across all shoulders. At the same time, the great dynamism of the system and the relevant information within it create an incentive for employees to look at the documentation again and again.
The simple operation of the wiki also scores points here. Since the Minimal effort for changes in documentation is, your employees are more motivated to contribute new insights directly. In this way, the management system is always an up-to-date reflection of your best practices — and thus a valuable source of information in everyday working life.
In the wiki-based management system, every employee receives all the information, templates, assistance and links to other IT systems that they need for their daily work. This makes the management system a Your company's central cheat sheet. This saves valuable time for searching for information and for inquiries.
Users navigate to the desired processes, tasks and information in the management system via a central process map. It is important to name the processes based on the underlying actions — not after the individual departments of the company. This promotes the process thinking of your employees because the overall cross-departmental process comes into focus.
A company wiki is an excellent tool for sustainable and participatory leadership. Because every team member can on the wiki Actively participate — and anyone who helps shape the rules and guidelines in the company also identifies with them. The result: satisfied employees and a high level of process loyalty.
Thanks to wiki technology, both process efficiency as well as the Access figures on your management system. The participation of all employees is the key to lively management system, which evolves. The socio-technical control loop ensures that Quickly identify and eliminate errors and weaknesses become. The result is a high-quality information, management and work portal for the entire company.
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Subscribe to Spotify nowSince 2009, Modell Aachen GmbH has stood for interactive management systems based on wiki technology. With software and management consulting, we support our customers on their way to process-oriented corporate management and lightweight knowledge management. With our Aachen Insights Blog model, we share our knowledge about interactive management systems, process management and quality management with you.
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