LAKE Solutions AG is one of the leading ICT solutions providers in the DACH region. The Swiss company delivers tailor-made IT solutions, enabling customers to benefit from high-quality products and the technical expertise of its employees.
In January 2019 — after about 1.5 years of preparation — we were successfully certified according to ISO 9001 and ISO 27001. However, the large number of documents made both the audit preparation and execution time-consuming and complex.
We were looking for a tool that could serve as the foundation for both internal and external audits, help structure our document collection, and act as a daily information platform for our employees.
Our existing SharePoint solution functioned only as a static document repository: documents were printed, filled out by hand, and then scanned back in. We knew we had to make this resource-heavy process more efficient.
One major focus was on risk documentation: previously, risks were tracked separately from process descriptions — managed in isolated Excel spreadsheets.
Alongside the implementation of a QMS/ISMS, we also wanted to simplify everyday tasks such as:
Alfred Tena, Head of Sales Administration, discovered Q.wiki and Modell Aachen GmbH back in 2018 during online research. He was immediately intrigued by the system’s simple and intuitive usability — a critical requirement for organization-wide engagement.
The deciding factor, however, was Q.wiki’s ability to store information centrally, make it collaboratively editable, and do so in a way that is audit-proof.
At the time, the moment wasn’t quite right to implement a new management system — but a year later, Alfred reconnected with the Modell Aachen team. Once the final questions about auditing and risk management had been clarified, LAKE Solutions AG was convinced: Q.wiki was the right solution.
Q.wiki was rolled out in just seven project days. Four employees were comprehensively trained and became the go-to contacts for all things Q.wiki.
Two core elements ensured early employee engagement:
Even during the implementation phase, this approach generated high acceptance for the new system and enthusiasm for sharing knowledge and documentation with colleagues.
Today, more than two years after go-live, Q.wiki continues to enrich our daily work across the entire company.
The impact in numbers:
Q.wiki makes it easy and fast to update our documentation, helping us seamlessly incorporate agreed changes into daily workflows.
Q.wiki has become the first point of contact for employee questions — and a practical guide for various work tasks.
Our management system now goes far beyond just compliance documentation. With over 15 operational modules, we’ve eliminated spreadsheet silos.
Examples include:
The upward trend is clearly sustainable — in the second year after implementation, writing activity increased by 74%.
Thanks to Q.wiki’s social media-style approach, our employees have evolved from passive readers to active contributors. They now regularly participate in keeping documentation up to date as needed.
Granting write access to employees has had two major benefits:
With an average of 300 write accesses per month over two years, we’ve achieved a healthy 1:8 ratio of read to write accesses — a clear sign of a living, evolving management system.
With Q.wiki, we have created our very own company wiki — a system shaped by our employees themselves, which has led to an incredibly high level of acceptance across the organization. There's simply no comparison to how things were before.
Thanks to this active participation, continuous improvement has become part of our daily routine.
Audit preparation and execution are now easier than ever — because the system is always up to date, and standards can be clearly and easily assigned.
In short: It’s become child’s play.
“Q.wiki was the ideal introduction to knowledge and process management on a broad basis for us.”
“It is not certificates that carry out the processes successfully — it is the employees. And 86% of the workforce is in our management system every month.”
“In the past, regulatory processes and the like were a necessary evil. Now there is real added value for the workforce.”
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