Since its founding in 1986, HEAD acoustics has been a trusted partner wherever acoustics, vibrations, voice, audio, and sound quality play a key role. The company is a global leader in the holistic analysis of sound and vibration, and is internationally recognized for its expertise and pioneering role in the evaluation and optimization of voice and audio quality across all areas of communication technology.
The starting point for our search for a management software solution was our complex process landscape, which we had previously documented in a static management manual based on Office documents. This setup provided limited flexibility for documenting improvements or adapting to change.
Our goal was to make these complex processes more efficient and transparent, and to further enhance our success through optimized workflows. What we needed was a platform that could fully represent our extensive process structure and make it easily accessible to all employees.
Additionally, we aimed to support (re-)certifications for:
Everything we need to know — from process descriptions and work instructions to related documents — is now just one click away in Q.wiki. But Q.wiki is far more than just an information portal: the software enables every employee to contribute their experiences and suggestions for improvement directly into the management system.
Through the built-in approval workflow, Q.wiki fosters structured, guided participation — something we have never experienced in this form with any other management software.
Q.wiki has become our go-to reference. Its widespread acceptance throughout the company has made it the ideal tool for communicating organizational changes. Employees trust the system and use it as their central source of information. This allows leadership decisions and external requirements to be communicated exactly where they need to take effect — in everyday operations.
As an integrated management system, Q.wiki has also played a crucial role in supporting our certifications. In addition to our ISO 9001 certification, we have also:
But it's not the certificates that make processes work — it’s our employees. And that’s exactly what sets this success apart:86% of our workforce actively uses Q.wiki each month — and that’s not just during audit periods, but as an annual average.
“Q.wiki was the ideal introduction to knowledge and process management on a broad basis for us.”
“In the past, regulatory processes and the like were a necessary evil. Now there is real added value for the workforce.”
“Thanks to the interactive approach and ease of use, we have created a lively and interdisciplinary system with Q.wiki that is used by all employees.”
We are happy to provide you with inspiring content, current events and news.
