As a medium-sized family-owned company, BABOR has been developing high-quality cosmetic products for over 60 years. The company not only focuses on the beauty of tomorrow, but also on the entrepreneurial success of the day after tomorrow.
That’s why we operate sustainably and with a long-term perspective, always striving to seize new opportunities. We maintain strong personal partnerships with both our employees and our customers.
I often refer to our previous quality management system as “digi-log” — a digital representation of a traditional paper folder, managed via SharePoint. However, the system could not support our internal approval workflows or process descriptions in an integrated way.
Instead, we uploaded work processes as Word documents, which could only be located via document numbers or titles. This setup was unsatisfactory for the QM team, for managers, and for employees alike — the system’s main function was merely to pass audits.
The market for innovative quality management systems is still relatively young. That’s why it was important for us to choose a partner that is future-proof and competitive, and one that regularly releases new features.
Q.wiki impressed us as a comprehensive all-in-one solution for digital quality, process, and knowledge management.
Today, Q.wiki is used throughout the entire company — from production and product development to administration and customer service.
With our interactive management system, we’ve completely revolutionized our approach to process documentation. In the past, regulatory processes were seen as a necessary evil. Now, there is tangible added value for our employees — and with that, a huge increase in acceptance.
Beyond the process area, the glossary function has proven especially valuable — particularly for new employees.
We also use Q.wiki for:
“Q.wiki was the ideal introduction to knowledge and process management on a broad basis for us.”
“It is not certificates that carry out the processes successfully — it is the employees. And 86% of the workforce is in our management system every month.”
“Thanks to the interactive approach and ease of use, we have created a lively and interdisciplinary system with Q.wiki that is used by all employees.”
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