CeraCon GmbH, headquartered in Weikersheim, is an engineering and mechanical engineering company specializing in the sale, design, and manufacture of both standardized and customer-specific systems. The company operates in two main product areas:
At a second facility, CeraCon also offers contract-based sealing foam application services for customer components.
Prior to implementing Q.wiki, our process and quality management faced several obstacles:
Essentially, our quality manual had become a collection of outdated documents, and our processes were equally cumbersome and inefficient.
By the time we were approaching recertification in June 2023, it was clear that something needed to change — and we were ready to take that step.
Our clear goal was to decentralize quality management and put people at the center of the system:
We wanted to involve our employees more actively in the creation and maintenance of processes, and to build a knowledge base that is accessible, useful, and easy to navigate for everyone.
At the same time, it needed to fulfill all the requirements of modern quality management and support us in preparing for our ISO 9001 audit.
With Q.wiki, we found a platform that combines the user-friendliness of a wiki with the familiar functionality of word processors, offering a low barrier to entry for all users. That was a huge win!
But the icing on the cake was the hands-on support we received from the consultant at Modell Aachen, who showed us a clear and realistic path to achieving our goals with Q.wiki — in a manageable time frame.
With Q.wiki, a new work culture has emerged at CeraCon:
Responsibility for documenting and maintaining processes is now distributed across many shoulders. As a result, our process landscape is continuously evolving and genuinely dynamic — our management system has become noticeably “alive.”
Company goals and strategies are now transparently visible within the system, which has been very well received across the organization:
In 2023 alone, the corresponding page in the management system received over 500 views — a clear sign of strong engagement and relevance.
*a good system has between 10 and 100 read accesses per employee per month
Starting out with all new processes in the interactive management system was certainly challenging at first and led to plenty of discussion. But the effort was absolutely worth it:
We established a standards database, which became the foundation on which we successfully completed our IMS recertification.
During the audit, employees were able to open and explain processes independently — a major step forward.
Communication between departments has improved significantly, as interfaces and responsibilities are now clearly defined.
Thanks to the integrated glossary, abbreviations and terms used throughout the system are now understood by everyone.
With a comprehensive knowledge module containing instructions for various software tools, we’ve created a practical resource that supports day-to-day work.
Our process descriptions and work instructions now maintain an impressive level of accuracy and up-to-dateness.
With Q.wiki, we didn’t just find a tool to standardize and automate our document management. Thanks to its powerful search function and integrated read receipts, our new management system has greatly improved internal communication and knowledge sharing.
Through its interactive approach to process design, Q.wiki has become much more than software — it has become an integral part of our corporate culture.
“Q.wiki was the ideal introduction to knowledge and process management on a broad basis for us.”
“It is not certificates that carry out the processes successfully — it is the employees. And 86% of the workforce is in our management system every month.”
“In the past, regulatory processes and the like were a necessary evil. Now there is real added value for the workforce.”
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