Silicon Austria Labs GmbH (SAL) is Austria’s leading research center for electronics-based systems — the technological backbone of digitalization. At its locations in Graz, Villach, and Linz, SAL conducts cutting-edge research in microsystems, sensor technologies, power electronics, intelligent wireless systems, and embedded systems. These innovations drive solutions in environmental protection, health, energy, mobility, and safety. SAL works closely with public institutions, businesses, and academia to enhance the competitiveness of Austrian industry in these key sectors. Founded in 2018, the organization now employs around 320 people.
Before implementing Q.wiki in 2021, we managed our system primarily through SharePoint, using the graphical interface VALO. While we had our organizational structure, policies, and forms in place, dedicated process descriptions were only created sporadically. Often, these were written down during meetings and saved either within policy documents or in unrelated SharePoint folders.
This practice led to uncertainty about where process documentation was stored and which version was the most up-to-date — in many cases, important information was simply no longer accessible.
After conducting extensive market research and comparing presentations from several leading software providers, we chose Q.wiki. The very good price-performance ratio, along with practical, solution-oriented support, stood out. An internal total cost of ownership (TCO) comparison conducted by our sales team showed a clear advantage for Q.wiki.
We were especially impressed by the intuitive interface and the concept of actively involving all employees in knowledge and process management.
Before Q.wiki, our process documentation was scattered and inconsistent. Many of our guidelines still reside on SharePoint, but the process content has been fully migrated to Q.wiki, which has made those documents much leaner and more focused — something our employees greatly appreciate.
After training with the Modell Aachen team, we were able to quickly and independently adapt content and manage permissions in the new system — all without any programming knowledge. For more complex issues, support has always been prompt and competent.
With Q.wiki, we have created a centralized platform for mapping and continuously improving all of our processes — collaboratively, with contributions from across the company. Where process documentation used to be coincidental, we now approach it systematically: We began with support processes and have now also integrated core processes into Q.wiki. This step significantly boosted system acceptance, and the number of users has grown substantially.
In January 2024, for the first time, we recorded:
This clearly shows how active and dynamic our process landscape has become. Best of all: many changes are now made directly by the process owners themselves, reducing the workload for the central Q.wiki team.
Thanks to Q.wiki, we have already partially automated three key processes:
Q.wiki has made process management increasingly relevant throughout the company. We now engage in more discussions about how to make our workflows even leaner and more efficient. With an interactive management system in place, we think more customer-oriented and less hierarchically.
Considering the improved availability of information and more efficient process control, the introduction of Q.wiki has definitely paid off for us.
“It is not certificates that carry out the processes successfully — it is the employees. And 86% of the workforce is in our management system every month.”
“In the past, regulatory processes and the like were a necessary evil. Now there is real added value for the workforce.”
“Thanks to the interactive approach and ease of use, we have created a lively and interdisciplinary system with Q.wiki that is used by all employees.”
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