5 tips: How to improve processes with Q.wiki

An interactive management system depends on all users actively participating and contributing their knowledge. We know that after the implementation phase of Q.wiki, it is primarily a matter of keeping it up to date and integrating the new management system into everyday work. To help you do that, we have 5 tips to help you use Q.wiki efficiently and make it an integral part of your everyday working life.

1. Record results
‍Sounds trite, but it often becomes a stumbling block when using the new management system: Record every result in Q.wiki. Record decisions and project results in Q.wiki right from the start, so you can effectively incorporate them into your organization's processes. Regardless of whether it's a brief appointment at the coffee machine or a meeting — ask yourself and your team the question: “Which process description does this concern? “and update them accordingly. In this way, the agreed result can be effectively communicated and implemented.

2. Bring interfaces to a table
‍The biggest weak points in processes are interfaces. Where a transfer takes place, errors and information is lost most often. Experience has shown that it helps to define clear handover points to avoid this. So our tip: Break out of the individual sub-processes and bring the roles “left and right of the interface” to the table. In this way, process participants can define unique handover points. In practice, it is recommended to take a specific process implementation as an example. Don't forget: Record improvement potential and helpful tips for continuous improvement directly.

3. Conduct micro-process audits
‍Select a process description as a team and review it together — is everything correct and up to date? Tip: One person talks through the process, everyone else silently comments on the process description. The Process Manager then summarizes the results and, if necessary, adapts the description. Imagine a team-relevant process every few weeks and put it to the test. A useful side effect of the update is the training effect that occurs among participants.

4. Process-oriented auditing
‍The same applies to internal audits: Break down silos in the company and look at the entire process rather than individual specialist areas. Carry out your audits in a process-oriented manner in order to audit as close as possible to the reality of work. Pay particular attention to the success-critical process steps and transfers between different process roles. Our lightweight audit module can help you with this.

5. Use every suggested change to test your q.wiki processes
‍For many, this is an initial adjustment, but it pays off: All employees should incorporate changes directly into Q.wiki during a meeting. A process step is now carried out by another person? Noted. Is there a new word template? Updated

Processes are carried out as described in Q.wiki, and there are still problems? Adjust the process description directly so that your colleagues can follow it.

The process description in Q.wiki is correct, but don't your employees use it in everyday life and do problems arise? Time for training — create awareness of the process description in Q.wiki and make everyday work easier.

For a lively wiki-based management system

‍There are many small steps that your employees will quickly internalize and from which the entire company will benefit in the long term!