Find out — with the Q.wiki usage report!
With Q.wiki, you rely on the involvement of your employees. But how can you best track whether and how your management system is being used? That's what our new Q.wiki usage report is for — because you can only systematically improve what you can measure. Find out more about the live data available to you as a key user in the usage report below.
Acceptance through participation as a success factor
The success of a management system depends decisively on its acceptance. With our interactive approach, we promote collaboration and thus acceptance of the management system throughout the company. Anyone who can access the management system and process documents themselves quickly and easily identifies themselves more strongly with them — and accepts the processes, rules and guidelines that have been co-designed.
Timeliness as the key to relevance
Relevant content is up to date. Outdated content leads to frustration, uncertainty and is simply irrelevant. It is usually up to individual people to make changes and ensure that documentation is up to date. With Q.wiki, you counteract the bottleneck of individual instances and turn your employees into active participants. Anyone who can contribute their own knowledge and best practices from process implementation significantly supports the quest for up-to-date content.
The success is tried and tested in practice
In our more than 1,400 projects, we see how well this approach works and how dusty QM manuals and rag rugs of Word and Excel files are turned into lively management systems that offer real added value in everyday life. Of course, we are particularly pleased when the management systems are so well established that our customers win awards in connection with Q.wiki, such as Sycor and K.F.F. Mettenheim Katalanische Fußball Freunde e.V.
Our award-winning customers come from various industries and yet have one thing in common: an effective management system that is accepted, used and lived by their employees.
Usage report in Q.wiki
In order to be able to measure the success factors, we provide you with a usage report in Q.wiki. You currently have charts on read and write access, interactivity, approved changes, and the top 10 editors.
Read and write accesses
The benefits of your management system usually grow with its use. Recurrent use by many employees is an indicator of effective and value-adding management systems. The reading accesses reflect the “overall consumption” of your management system. They show the current relevance of the document — and thus the current relevance of your management system in the company. The write accesses show how many changes have been made to your documentation. The continuous updating of documentation is particularly important for the future — this ensures that the content is always up to date and relevant.
Tip: In our experience with over 700 customers, a ratio of 1:8 to 1:12 of write and read access is a healthy value. In other words, if around every tenth access is a write access, your management system remains effective in the long term.
interactivity
Interactivity indicates the number of users with written accesses per month. This allows you to determine how decentralized your system is: The higher the interactivity, the more employees work in your management system and make changes to the documentation.
If many employees are active in your system, you have taken the step away from dependency on individuals towards a participatory system — a good indicator of the acceptance of your processes.
Approved changes
The approved changes show the sum of the final approvals within a selected period of time. They are an indicator of a working approval workflow. Lots of discussions with few approvals could mean that you're going in circles. The number of approvals depends on the number of changes and therefore on write accesses. If these figures are in a similar ratio over a longer period of time, this shows a quick approval workflow and secures documentation almost in real time. This implies that your documented content is up to date.
Have you already found out how active your management system is with the new usage report?
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In the following testimonials, you will find out how we support companies on their way to active process and quality management. Get inspired and discover how Modell Aachen can help your company succeed as well.
“Q.wiki was a key success factor in the rollout of our new SAP business platform.”
“With the introduction of Q.wiki, we have moved away from dusty QM documentation and towards an interactive and accepted management system.”
“Great company presence, very good product, competent staff and very pleasant and interesting training courses.”
“The introduction of Q.wiki was a milestone in the digitization of processes in our company.”
“In the past, regulatory processes and the like were a necessary evil. Now there is real added value for the workforce.”
“With Q.wiki, we have made a U-turn from a rigid data management system to an interactive orientation platform.”
We are happy to provide you with inspiring content, current events and news.
